KNAON Manuals & User Guides

About KNAON

KNAON is an innovative electronics brand focused on designing and manufacturing high-quality, portable thermal printing devices tailored for small businesses, modern entrepreneurs, and home organizers. Operating under the slogan 'Label with ease, live with comfort', KNAON offers a versatile lineup that includes shipping label printers, mobile A4 printers, photo printers, and specialized tattoo stencil printers. By utilizing advanced thermal technology, their devices eliminate the need for traditional ink or toner, significantly reducing daily maintenance costs.

Their popular models, such as the Y813BT Bluetooth Thermal Label Printer, offer seamless plug-and-play and wireless connectivity across multiple operation systems including Windows, macOS, Android, and iOS. With features like high-speed printing, auto label detection, and compatibility with major e-commerce platforms like Shopify, Amazon, and Etsy, KNAON devices strive to deeply optimize printing workflows for users everywhere.

• What mobile app is required to use my KNAON Bluetooth thermal printer?

  Depending on your specific printer model, you will need to install either the 'FlashLabel Pro' app or the 'Pixmate Printer' app from your smartphone's application store to connect via Bluetooth and design labels.

• Does the KNAON label printer require ink cartridges?

  No, KNAON printers use direct thermal printing technology, which means they do not require any ink or toner cartridges. You will only need compatible thermal paper or labels.

• Why are the labels coming out blank on my KNAON printer?

  Blank labels typically occur if the thermal paper is loaded upside down or if non-thermal paper is being used. Ensure you are using true thermal label paper and that the printable (coated) side is facing the print head.

• How do I calibrate the labels on my KNAON Y813 printer?

  To calibrate the paper size, press and hold the feed button for about 6 seconds until you see the red light flash twice and hear 2 beeps. This process allows the printer to automatically learn and align with the label size.

• Is the KNAON printer compatible with Mac and Windows computers?

  Yes, KNAON thermal printers are compatible with major desktop operating systems including macOS, Windows, Linux, and ChromeOS. On desktop, they typically require a USB connection and the installation of model-specific drivers.