G-TiDE Manuals & User Guides

G-TiDE is a consumer electronics brand operated by Shenzhen Telconn Technology Co., Ltd., a manufacturer established in 2007. Based in Shenzhen, China, the company integrates research and development, production, and sales to create a wide range of digital products. G-TiDE is widely recognized for its budget-friendly and feature-rich smartwatches, known for their fitness tracking capabilities and long battery life. Additionally, the brand produces durable tablet PCs designed specifically for children (such as the Klap series), as well as power banks and TWS earbuds.

With a focus on quality and user experience, G-TiDE ensures its products meet rigorous standards before leaving the factory. The brand maintains a patent portfolio and provides global customer support, offering standard warranties with options for extension. G-TiDE aims to make smart technology accessible to families and active individuals worldwide.

• How do I connect my G-TiDE smartwatch to my phone?

  Download the companion app specified in your user manual (commonly 'GT FIT Pro', 'Da Fit', or 'CO-FIT'). Enable Bluetooth on your phone, open the app, and select 'Add Device' to pair. Do not pair directly through your phone's Bluetooth settings.

• Is my G-TiDE watch waterproof?

  Most G-TiDE smartwatches are rated IP68, making them suitable for hand washing and daily use. However, they are generally not suitable for hot showers, saunas, or deep diving. Refer to your specific model's manual for limitations.

• What is the warranty period for G-TiDE products?

  G-TiDE products typically come with a 12-month warranty from the date of purchase. Users may be able to activate an extended warranty by contacting the official service team via email.

• Why is my G-TiDE watch not receiving notifications?

  Ensure that notification permissions are enabled in the companion app and that the app is allowed to run in the background on your smartphone. check the 'Message Push' or 'Notifications' settings within the app.