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WHILL Mobility Devices

WHILL, Inc. is a pioneering company dedicated to improving personal mobility through innovative design and advanced technology. The brand specializes in high-performance electric wheelchairs and mobility scooters, such as the Model A, Model Ci, and the foldable Model F, designed for both indoor and outdoor applications.

By combining smart features, like the WHILL Family App and smartphone control, with sleek and maneuverable designs, WHILL aims to change the perception of mobility devices. Their products empower users with greater independence, seamless travel experiences, and comfortable transportation in various environments.

• Where can I find the serial number on my WHILL device?

  The unique device ID or serial number can typically be found on the back of the device, as noted in the user manual.

• How do I manually move the WHILL Model A without power?

  You can use the brake release levers to disengage the brakes and manually push the device if it has run out of charge.

• How do I connect the WHILL Family App to my device?

  Download the app from the App Store or Google Play, turn on Bluetooth, scan the provided QR code or enter your device ID, and use the default password (00000000) to connect.

• Can WHILL mobility devices be taken on airplanes?

  Yes, WHILL models are designed to be travel-friendly and airline-compliant. However, always check with your specific airline's policies regarding lithium-ion batteries and mobility devices before flying as guidelines vary.

• What does a flashing WHILL logo indicate on the Model A?

  This indicates a driving error, often meaning the power seat slide is in the forward position. You must fully retract the seat back to the drive mode position to restore driving capability.