The Native brand encompasses innovative smart water purifiers by Urban Company alongside professional audio software and equipment by Native Instruments.
The Native brand includes several leading consumer and professional product lines. Primarily, it features the Native smart water purifiers developed by Urban Company, such as the M0 and M2 models. These advanced purifiers utilize multi-stage RO, UV, and alkaline filtration technologies, offering up to two years of uninterrupted use without requiring service. They also connect to the UC app for real-time filter health and TDS monitoring.
Additionally, this category hosts product manuals and guides for Native Instruments, a renowned creator of professional audio software, hardware, and DJ equipment. Whether you are setting up your new home water purification system or configuring your Komplete music production bundle, our comprehensive guides assist with installation, usage, troubleshooting, and warranty claims.
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Open the UC app, go to the Account tab, select My Bookings, choose your RO Installation service, tap Help, and select Claim Warranty. You can also email support at ucwaterpurifier@urbancompany.com.
No, Native M0 and M2 models are designed to require no scheduled service for the first 2 years under standard conditions (input TDS less than 1500 ppm, input hardness less than 100 ppm), and come with an unconditional warranty.
Ensure your purifier is in pairing mode (the LED should be blinking slowly) and your smartphone is connected to a 2.4GHz Wi-Fi network. Open the UC app, navigate to 'My Devices', tap 'Setup now', and follow the on-screen prompts.
You can download Native Instruments software, including Native Access which manages installations and updates, from the official Native Instruments website under the Support and Downloads section.